Our Special Gift Customer Service Policies
Our Customer Service Policy:
- The goal at "Our Special Gift" is for you to have a "5-out-of-5" Star shopping experience. Anything less means that we need to work with you to improve the transaction.
- You will find that we purchase each item we sell individually. Our item descriptions are honest and fair to the best of our ability.
- Remember that you are making a purchase from a virtual store. Instead of being able to touch and see your item, and leave with it in a bag, you are anticipating what you have purchased will be as you envisioned it.
- You may even anticipate that the item will be there promptly and in excellent condition, regardless of the option you selected for shipping and insurance. Items do get lost or damaged during shipping. Please do not get angry with us if this happens, we will work with you to resolve any issues.
- Please understand that your quality of standards may be different from ours, and unfortunately shipping is not always a flawless process. An item may get lost or damaged during the shipping process which we have no control over. Please do not hold us accountable for Postal Issues. Instead work with us to figure out what the issue is and find a resolution that is suitalble to both of us. Purchasing Insurance is always the best practice to use when ordering online.
- Should the product or the process not meet your standards, PLEASE CONTACT US BEFORE LEAVING NEGATIVE FEEDBACK. Please allow us to work with you to determine the issue and resolve it in a fashion that will be acceptable to you.
- Negative feedback does not make you a satisfied customer and does not allow us the opportunity to improve our business and our customer service.
- Our contact information is:
- Email: sales@ourspecialgift.com
- Phone: 651-628-2433 Mon-Fri 9:00am - 4:00pm CST. (WE ARE CLOSED ON SAT & SUN)
- MAIL: Our Special Gift, P.O. Box 130113, Roseville, MN 55113
- Please allow us 48 hours to respond to your message or issue. If you do not hear from us within that time-frame, please try an alternative contact option. The Internet, Phones, and Mail service are not always 100% flawless.